FAQ

1. What products does Anjoe Beauty offer?

Anjoe Beauty specializes in premium skincare and beauty products, including cleansers, toners, serums, moisturizers, eye care, masks, sunscreens, cosmetics, hair and body care, and health & beauty supplements.

2. Are your products authentic Mageline items?

Yes, we are an authorized distributor of Mageline products. All items are sourced directly from Mageline and are 100% authentic.

3. How can I place an order?

You can place an order through our website by adding desired items to your cart and proceeding to checkout. We accept various payment methods, including Visa, MasterCard, PayPal, and Interbank Transfer.

4. Do you offer international shipping?

Yes, we ship internationally. However, please note that international orders may incur customs charges, which are the responsibility of the customer.

5. What is your return policy?

All sales are final. We do not accept returns or offer refunds unless the product is defective or damaged upon arrival. In such cases, please contact us within 48 hours of receiving the product, providing photographic evidence of the issue. We will assess the situation and, if appropriate, offer a replacement.

6. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package through the courier’s website.

7. What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact us within 48 hours of receiving your order. Provide your order number and photographic evidence of the issue, and we will assist you in resolving the problem.

8. Are your products suitable for sensitive skin?

Mageline products are formulated with natural ingredients and are generally suitable for all skin types, including sensitive skin. However, we recommend performing a patch test before using any new skincare product.

9. How can I contact Anjoe Beauty for further assistance?

You can reach us via email at [email protected] or by phone at +60 10-768 1688. Our customer service team is available to assist you with any inquiries.

If you have any other questions or need further assistance, feel free to contact us. We’re here to help!

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